1. Overview & General Conditions

• This website is operated by ROUDAH®.
• Our store is hosted on WooCommerce, which provides us with the online e-commerce platform that allows us to sell our products and services to you.
• By visiting our site or purchasing something from us, you engage in our Service and agree to be bound by these terms.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices for our products are subject to change without notice.
• We reserve the right to modify or discontinue the Service without notice at any time.

2. Ordering & Payment

• Available online payment options include American Express, Visa, MasterCard, Credit/Debit Card, Google Pay, Instant EFT, Mobicred, Snapscan, Scan to Pay, and Zapper.
• Once your order has been processed, it cannot be changed or cancelled.
• We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person, per household, or per order.

3. Delivery & Collection Options

• We offer a flat delivery rate of R100 for all orders.
• We strictly deliver within South Africa only.
• Estimated delivery times apply after your order has been processed and dispatched and may vary depending on the destination and courier service.
• Delivery to KwaZulu-Natal generally takes 2–4 business days after dispatch.
• Delivery to major centres, including Durban, Johannesburg, Pretoria, Bloemfontein and Cape Town, generally takes 3–7 business days after dispatch.
• Delivery to regional, outlying and remote areas generally takes 5–10 business days after dispatch and may be subject to the courier company’s delivery schedule for the destination.
• Delivery timeframes are estimates only and may be affected by public holidays, unforeseen courier delays, adverse weather conditions, or other circumstances beyond our control.
• Deliveries take place Monday to Friday between 08h30 and 17h00, excluding public holidays.
• We only deliver to physical addresses. P.O. Box addresses are not accepted.
• All deliveries must be signed and endorsed upon receipt.
• For Cape Town clients, we offer a local collection service in the Mountview Area.
• Collection orders require 1–2 working days to process.
• You will be notified via email with a collection code and location details once your order is ready.
• Proof of ID and your unique collection code are required when picking up your order.

4. Returns & Exchanges

• ROUDAH does not accept general returns.
• If your garment is flawed or damaged upon receipt, we will replace the item if the return is registered within 7 days of purchase.
• Exchanges for size or fit must be registered within 7 days of purchase.
• Items must be returned unworn, undamaged by the customer, and in their original condition with all labels, tags, and original packaging.
• Customised items cannot be exchanged or replaced.
• Return shipping costs and shipping risks are the responsibility of the customer.
• A track and trace code is required as proof of return shipment.
• Return processing may take up to 14 working days from the date we receive your item.

5. Sizing & Customisation

• Customisation is available exclusively for selected items.
• When ordering a customisable piece, you must provide clear measurements in centimetres.
• Customised garments are tailored specifically to your provided measurements and cannot be returned or exchanged.

6. Privacy & Personal Information

• Your submission of personal information through the store is governed by our Privacy Policy.